A team of 18F and Presidential Innovation Fellows worked with the Office of the National Coordinator (ONC) to take a fresh look at patient's experience with their medical records and come up with concepts and directions to move toward next to help ONC fulfill their mission.
We spoke to doctors, nurses, patients and medical records teams to understand the underlying needs and challenges around delivering care when medical records are scattered at separate healthcare institutions
“[waiting for records] slows down treatment. Are we going to have this person sit in a hospital for 3 days waiting for a cd? … every day in the hospital is an Adverse Event. ”
“Radiology tried to find records, a couple of weeks went by, called again, it just never happened. “