How can we reduce the backlog in disability claims for our nation's veterans?
As a White House Presidential Innovation Fellow I worked at the leadership level helping transform the VA and how they create and deliver user-centered, modern product management
- Advocated for unified veteran-centered product and service culture that across siloed products and programs
- Evangelized for enterprise level API-first strategy for product development and drafted key strategic priorities of the overall VA around modular product development
- Introduced a Human Centered Design (HCD) perspective at the team level and on the ground research with veterans
- Did strategic review and architectural redesign of an automated claims processing engine